Shop Policies

  • The clients must state any health issues before treatment starts, no liability is accepted where a client has pre-existing health issues.
  • Only the client having the treatment can enter the treatment room.
  • Please come ten minutes before your treatment. Late arrivals may mean reduced treatment time.
  • No waiting for a client on the premises or accompanying into the treatment room.
  • 24 hours required for booking changes/cancellations.
  • Mobile phone must be on silent or turned off during treatment to respect other clients.
  • No treatments are permitted where client is under the influence of alcohol or drugs.
  • The therapist has a right to refuse to treat a client without explanation.
  • Massage rooms are not accessible for disabled.
  • No smoking inside The Therapy Shop premises.
  • No pregnant women.
  • No pets.
  • No young children.
  • No refunds. If cancelled or in case of no show, Deposits will not be refunded.