- The clients must state any health issues before treatment starts, no liability is accepted where a client has pre-existing health issues.
- Only the client having the treatment can enter the treatment room.
- Please come ten minutes before your treatment. Late arrivals may mean reduced treatment time.
- No waiting for a client on the premises or accompanying into the treatment room.
- 24 hours required for booking changes/cancellations.
- Mobile phone must be on silent or turned off during treatment to respect other clients.
- No treatments are permitted where client is under the influence of alcohol or drugs.
- The therapist has a right to refuse to treat a client without explanation.
- Massage rooms are not accessible for disabled.
- No smoking inside The Therapy Shop premises.
- No pregnant women.
- No pets.
- No young children.
- No refunds. If cancelled or in case of no show, Deposits will not be refunded.